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LiveFinancial Services · Enterprise Modernization
Billing Transformation Program
Modernization initiative replacing manual, file-based billing with an automated API-driven billing architecture — improving accuracy, reducing cycle time, and strengthening financial controls.
Budget$1.5M
Duration18 Months
MethodologyHybrid Agile + Waterfall
ComplexityMedium
billingapi-migrationfinancial-servicessalesforceoracleiamautomationenterprise
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Governancev1.1
RACI Matrix
RACI Matrix· April 2, 2024· 8 pages
Document Overview
Defines roles and responsibilities across all program activities — 50+ activities mapped across 9 stakeholder roles.
8
Pages
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Reqs
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Rules
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Risks
Stakeholders
9Executive Sponsor— Revenue OperationsApproval
Product Owner — Billing Operations Director— Billing OperationsReq Auth
Lead Business Analyst— Revenue OperationsSME
Solution Architect— API DevelopmentSME
IAM Lead— IAM GovernanceSME
Finance Lead— Accounting OperationsSME
Tax Lead— Tax ComplianceSME
Program Manager— TBD — Contract ResourceReq Auth
Customer Service Lead— Invoice SupportInformed
RequirementsHub Intelligence
X-Ray would analyze this RACI Matrix for:
- Activities with no Accountable party
- Requirements with no RACI coverage
- Stakeholders in RACI not in stakeholder register
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