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LiveFinancial Services · Enterprise Modernization

Billing Transformation Program

Modernization initiative replacing manual, file-based billing with an automated API-driven billing architecture — improving accuracy, reducing cycle time, and strengthening financial controls.

Budget$1.5M
Duration18 Months
MethodologyHybrid Agile + Waterfall
ComplexityMedium
billingapi-migrationfinancial-servicessalesforceoracleiamautomationenterprise
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Governancev1.1

RACI Matrix

RACI Matrix· April 2, 2024· 8 pages

Document Overview

Defines roles and responsibilities across all program activities — 50+ activities mapped across 9 stakeholder roles.

8
Pages
Reqs
Rules
Risks

Stakeholders

9
Executive SponsorRevenue OperationsApproval
Product Owner — Billing Operations DirectorBilling OperationsReq Auth
Lead Business AnalystRevenue OperationsSME
Solution ArchitectAPI DevelopmentSME
IAM LeadIAM GovernanceSME
Finance LeadAccounting OperationsSME
Tax LeadTax ComplianceSME
Program ManagerTBD — Contract ResourceReq Auth
Customer Service LeadInvoice SupportInformed

RequirementsHub Intelligence

X-Ray would analyze this RACI Matrix for:

  • Activities with no Accountable party
  • Requirements with no RACI coverage
  • Stakeholders in RACI not in stakeholder register

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